www.iso-9001-checklist.co.ukInsert your company’s name or logo, and address.ISO 14001:2015EMS ManualThis EMS manual is the property of Your Company. It must not be reproduced in whole or in part or otherwisedisclosed without prior written consent.The official controlled copy of this EMS manual is the digitally signed PDF document held within network server andvisible to all authorised users. All printed copies, and all electronic copies and versions, except the ones describedabove, are considered uncontrolled copies which should be used for reference only.
Insert your company’s name or logo.ISO 14001:2015EMS ManualTable of Contents1Introduction 42References 53Definitions 54About Our Organization 6564.1Organizational Context 64.2Relevant Interested Parties 64.3Management System Scope 74.4Management System Processes 8Leadership & Governance 105.1Leadership & Commitment 105.2Environmental Policy 115.3Role, Responsibilities & Authorities 135.3.1Top Management 135.3.2Environment & Sustainability Manager 135.3.3Environment & Sustainability Coordinator 145.3.4Department Managers 145.3.5Employees 14Management System Planning 18.104.22.168General 156.1.2Environmental Aspects 166.1.3Compliance Obligations 176.1.4Planning Action 186.27Addressing Risks & Opportunities 15EMS Objectives 196.2.1Environmental Objectives 196.2.2Planning Actions to Achieve Environmental Objectives 20Support 217.1Resources 217.2Competence 227.3Awareness 237.4Communication 237.4.1General 237.4.2Internal Communication 237.4.3External Communication 24www.iso-9001-checklist.co.ukPage 2 of 40
Insert your company’s name or logo.ISO 14001:2015EMS Manual7.58Documented Information 247.5.1Management System Documents 247.5.2Creating & Updating 257.5.3Controlling Documented Information 25Operation 268.1Operational Planning & Control 268.2Environmental Emergency Situations 279Performance Evaluation 299.1Monitoring, Measurement, Analysis & Evaluation 299.1.1General 299.1.2Evaluation of Compliance 309.2Internal Audit 309.2.1General 309.2.2Internal Audit Programme 319.3Management Review 319.3.1General 319.3.2Inputs 329.3.3Outputs 3210Improvement 3410.1General 3410.2Non-conformity & Corrective Action 3410.3Improvement 35Appendices 37A.1Correlation Matrix 37A.2EMS Process Map 39A.3Organization Chart 40www.iso-9001-checklist.co.ukPage 3 of 40
Insert your company’s name or logo.ISO 14001:2015EMS Manual4 About Our Organization4.1 Organizational ContextYour organization is committed to defining our position in the marketplace and understanding how relevantfactors arising from internal and external issues influence our strategic direction, our organizational context,or the ability of our EMS to achieve its intended outcomes. Such issues include factors that are capable ofbeing affected by, or capable of affecting our organization. Broadly, these issues are defined as:1.Internal issues – conditions related to our organizational activities, products, services, strategicdirection, culture, people, knowledge, processes and systems. Using SWOT analysis provides ourorganization with framework for reviewing and evaluating our strategies, and the position anddirection of our organization, business propositions and other ideas;2.External issues – conditions related to cultural, social, political, legal, regulatory, financial,technological, economic, competition at local, national or international levels. Using PESTLE analysisprovides our organization with framework for measuring our market and growth potential accordingto external political, economic, social, technological, legal and environmental factors;3.Environmental issues – conditions related to climate, air quality water quality, land use, naturalresource availability or biodiversity that can either affect our organization’s purpose, or be affectedby our environmental aspects and impacts, which your organization must manage.Although we acknowledge that ISO 14001:2015 does not require our organizational context to be maintainedas documented information, we maintain and retain; in addition to this document, the following documentedinformation that describes our organizational context:1.SWOT Analysis Templates for internal issues;2.PESTLE Analysis Templates for external issues;3.Environmental Aspects & Impacts Registers for environmental issues;4.Business plans, strategy documents, operational procedures;5.Analysis of technology and competitors;6.Technical reports from experts and/or consultants;7.Minutes of meetings, process maps and reports, etc.Your organization and collates and assesses information about these influential factors to ensure that acontinual understanding of the relevance of each factor is derived and maintained. To facilitate theunderstanding of our context, we regularly consider issues that influence our business during managementreview meetings, the results of which are conveyed via minutes and business planning documents.The output from this activity is evident as an input to determining the scope of our EMS (Refer to Section 4.3)and its processes (Refer to Section 4.4), as well as, the consideration of risks and opportunities that mayaffect our EMS, and the resulting actions that we take to address them (Refer to Section 6.1).4.2 Relevant Interested PartiesYour organization recognizes that we have a unique set of interested parties whose needs and expectations(requirements) change and develop over time. Only a limited set of requirements are relevant to our EMS,and which are considered and managed as a compliance obligation. The criteria for your organization’scompliance obligations include the following parameters:1.All relevant legal requirements;www.iso-9001-checklist.co.ukPage 6 of 40
ISO 14001:2015Insert your company’s name or logo.EMS Manual2.All corporate requirements imposedby upper levels of our organization;3.All relevant requirements of relevantinterested parties that ourorganization decides to comply with,these may either be contractual(customers) or voluntary(environmental commitments).Figure 2: Types of Interested PartyConsumersCommunityRegulatorsBy asking ‘how the interested party (or theirParties that maybe affected byourorganization'sactivitiesrequirements) might affect our organization’sability to achieve the intended outcomes ofour environmental management system?’ weare able to determine and document therelevant interested party requirements.ShareholdersLegislatorsAlthough not specifically required by ISO14001:2015, your organization maintains anInterested Party Matrix that aligns a list ng needs and expectations; withan indication of which of these has beenaccepted by our organization as a compliance obligation. Such needs and expectations, and whether they arecritical to the success of our EMS, broadly include the examples shown in the table below.Interested PartyRequirementsEMS CriticalCompliance ObligationCustomersSupply of goods and services to specificationYesContractualContinued employmentNoN/aSafe working environmentYesContractualRegulatoryCompliance with the law and regulatory reportingYesLegalCommunitySocial responsibilityYesVoluntaryEmployeesThe outputs from this process are typically used to inform the following sections and processes of the EMS:1.4.3 Management system scope;2.4.4 Management system processes;22.214.171.124 Actions to address risk and opportunities that affect the EMS;126.96.36.199 Environmental aspect and impacts;188.8.131.52 Compliance obligations;6.7.4 Communications.4.3 Management System ScopeBased on the scope of our activities described in Section 1 - Introduction and the analysis of the issues andrequirements identified in Sections 4.1 and 4.2, your organization has established the scope of ourenvironmental management system in order the implement the objectives and policies that are relevant toour context, physical and organizational boundaries, product life-cycles and any interested parties.www.iso-9001-checklist.co.ukPage 7 of 40
ISO 14001:2015Insert your company’s name or logo.EMS ManualYour organization is able to exert authority and differing levels of control and influence over our activities, asthey relate to our products and services, as performed at our facilities. The functional and organizationalboundaries for the different physical locations (where applicable) and the level of control and influence aresummarised below:PhysicalBoundaryFunctional BoundaryOrganizational BoundaryAuthority to Control orInfluenceOur facilities atthe followingaddress:All activities performed andmanaged by our organization whichresult in product or service outputsComplete organizationalcontrol over currentactivitiesWe have a high degree ofauthority in order to control orinfluence related processesExternal processperformed byrd3 partiesUndertaking process as per ourspecificationsPurchasing andcontractual controls3 Parties are controlled andinfluenced through contractualmechanismsrdIn order for our EMS to be robust, all the activities, products and services undertaken by your organizationare included with in the scope of the EMS. In this way, we are able to control and influence our activitie